Authorized pickups and custody restrictions at check-out
Modified on: Thu, Oct 29, 2026, 7:19 AM
Bloomz checks who is collecting each child. At check-out, staff or the kiosk pick the adult from the child's list. An adult who is not authorized cannot be chosen, and an adult under a custody restriction is blocked.
Who this is for
- Room teachers and front-desk staff who check children out.
- Directors and office staff, who are the only ones who can override a custody restriction.
- Parents, who want to know who can collect their child.
Who is on a child's list
Each child has guardians and approved pickups, such as a grandparent. Each adult shows as Authorized pickup or Not an authorized pickup. You can see the list from the child's panel on the Extended Day board (center More menu → Extended Day).
Step 1 — Check a child out
- Open the room's Check-In/Out list (the room's star icon, then Check-In/Out), or for the front desk, the center's More menu → Extended Day.
- Tap the child, then Check Out.
- Bloomz asks Who is collecting the child, and lists the approved adults.
- Pick the adult who is there, then Continue to sign.
Step 2 — When a custody restriction applies
If an adult may not collect the child, the dialog shows a red Custody Restricted banner. That adult is greyed out and cannot be picked.
- A room teacher sees "You don't have permission to override this restriction." Call the office.
- Office staff and directors see Override (office only). An override needs a reason, and the reason is saved with the check-out.
Watch out: Check-Out All is not allowed in a childcare room, because every check-out must name the adult collecting the child.
FAQ
- Does the kiosk enforce this too? Yes. A restricted adult cannot check a child out at the kiosk, and the kiosk never shows the restriction to other families.
- A parent wants to add a grandparent. Ask the center's office to add them to the child's approved pickups.
Related
- Run the check-in kiosk at your center: family codes and signatures
- Sign your child in and out at the kiosk
- Verify a handoff with QR, PAC or visual check
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