If you are having any issues with your iOS Bloomz app (examples: messages not loading, not seeing new updates, etc), make sure to first completely delete the app from your phone and re-install the Bloomz app again or check for any new updates that might be available in the App Store. You might also try signing out of the app and signing back in.
Still running into issues? You can capture the log files on your Bloomz app and share these with our support team to investigate this further. Follow the steps below to save these files and email them to firstname.lastname@example.org
- Open the Bloomz app on your iOS device. Click Sign In.
- Click into your profile.
- Click Account Settings.
- At the bottom of the Account Settings, you can find the build number:
- Tap on this build number 3 times. This will pull up an email to send to Bloomz support of log files.
- When sending the log file(s) to support, it is also helpful to share what version of iOS your device is using, as well as any additional details or information you can provide.