Troubleshooting

Change Personal Email in Bloomz Account
If you need to change your email, here is what you need to do:   Click on Settings in the left menu Click on Account Settings Click on Change Email A...
Thu, 17 Feb, 2022 at 10:16 AM
My app is not loading / is stuck in the launch screen. What can I do?
This may be caused by a few reasons, from the network connection to switching the app during loading.  If your app is not loading, please follow these indic...
Thu, 2 Jul, 2020 at 6:53 PM
I need to merge two classes. Is this possible?
You can't merge two different classes, instead, you can invite parents from the class to the class you want to keep and delete the other class.  ...
Thu, 2 Jul, 2020 at 6:56 PM
I want to delete my Bloomz account
We are sorry that you want to leave Bloomz, but we can help you with that.  Before you go please consider: Are you receiving too many notifications?  R...
Thu, 2 Jul, 2020 at 9:28 PM
I need to submit a health check, but never received a notification or request.
If you need to submit a health check, but can't find or didn't receive a notification or request from a teacher or school, there are two other way...
Fri, 18 Feb, 2022 at 8:03 AM
I invited members to a group via email/phone, but they are asking me for a group code.
If you are an administrator or teacher and have invited members to a group or class via email/phone number, the members need to go to their emails and text ...
Fri, 18 Feb, 2022 at 8:06 AM
I am having trouble logging into Bloomz. It says invalid login or password.
When I try to log into Bloomz, I am unable to do so and seeing an "invalid login or password".  If you are receiving this error code, ...
Fri, 18 Feb, 2022 at 8:07 AM
Contacting Bloomz Support
Bloomz offers several ways that parents, students, teachers, and administrators can receive support and guidance when using the app. Help Icon in the Ap...
Wed, 6 Apr, 2022 at 2:42 PM
How can I troubleshoot notification issues on my iPhone, iPad, or Android devices?
If you are not seeing notifications coming to your SMS text, robocall, or emails, you will want to first check your notification settings to make sure these...
Thu, 17 Feb, 2022 at 12:44 PM