If you are unable to see interaction points in your child's profile, it may be due to one of the following reasons:
The Interaction Screen is Pointing to the Wrong Class
- Ensure the correct class is selected in the Timeline > Interactions tab.
The Child's Profile is Not Connected to the Class
- If no class appears in the Timeline > Interactions tab, you’ll need to reach out to the teacher and ask them to connect your child's profile to the class.
A Technical Issue with the Feature
- If the issue persists, contact [email protected]with the following details:
- Your child’s name
- The class name where interactions are not visible
- If the issue persists, contact [email protected]with the following details:
Our support team will assist you in resolving the issue promptly.