You can troubleshoot not receiving notifications by following these steps:
I'm Not Getting Email Notifications:
- Access Account Settings ( Open left hand menu and click Settings icon on the top)
- Click Notifications on the menu
- Check to see if Email Notifications are turned on (it should be highlighted in green)
- If Email Notifications are not turned on, click the Email Icon icon to enable them
- If Email Notifications are turned on and you still are not receiving email notifications contact support@bloomz.com
I'm not getting Push notifications on your phone?
Android:
- Access Account Settings ( Open left hand menu and click Settings icon on the top)
- Click Notifications on the menu
- Check to see if Push Notifications are turned on (there should be a check mark)
- If Push Notifications are not turned on, click the Circle icon to enable them
If Push are turned on and you still are not receiving them do the following
- Uninstall and reinstall the application
- Open Android settings
- Select Apps icon on the menu
- Select the Bloomz app
- Select Notifications icon on the menu
- Turn on All Notifications
- Contact support@bloomz.com if you are still not getting push notifications
IOS:
- Access Account Settings ( Open left hand menu and click Settings icon on the top)
- Click Notifications on the menu
- Check to see if Push Notifications are turned on (there should be a check mark)
- If Push Notifications are not turned on, click the Circle icon to enable them
If Push are turned on and you still are not receiving them do the following
- Uninstall and reinstall the application
- Open IOS settings
- Select the Bloomz app
- Select Notifications icon on the menu
- Turn on Allow Notifications
- Contact support@bloomz.com if you are still not getting push notifications
