If you're a staff member and are unable to message parents, it could be due to one of the following reasons:
Account Role Misalignment:
- Your account might be set to a role that has no permission to send messages to parents. To verify and correct your account role, please contact your school's Bloomz administrator or reach out to Bloomz Support at [email protected].
Parent-to-Parent Communication Settings:
- If you're listed as a parent, the inability to message other parents could stem from disabled parent-to-parent communication settings in your class or community. When this setting is disabled:
- Parents cannot send messages to other parents.
- Parents can only message teachers, admins, or room parents.
- Parents cannot see other parents in the Members tab of the class/community.
- To adjust these settings, a teacher or admin needs to:
- Navigate to the class/community page.
- Click the Settings wheel icon at the top right corner.
- Select "Edit Settings."
- Enable the "Parent to Parent Communication" setting.
- Click "Done" to save changes.
- For detailed instructions, refer to Bloomz's support article on Parent To Parent Communication Controls.
- If you're listed as a parent, the inability to message other parents could stem from disabled parent-to-parent communication settings in your class or community. When this setting is disabled:
Technical Issues:
- Occasionally, technical glitches can affect messaging functionalities. If neither of the above scenarios applies, consider:
- Logging out and back into your Bloomz account.
- Ensuring you're using the latest version of the Bloomz app or accessing the platform via a compatible web browser.
- Contacting Bloomz Support at [email protected] with specific details of the issue.
- Occasionally, technical glitches can affect messaging functionalities. If neither of the above scenarios applies, consider: