Troubleshooting

I am having issues on my iOS app. How can I capture the log files from the app to share with support?
If you are having any issues with your iOS Bloomz app (examples: messages not loading, not seeing new updates, etc), make sure to first completely delete th...
Fri, 27 Aug, 2021 at 4:45 PM
Unable to login after the latest update
I am unable to login to Bloomz app after the latest update.  Here are a few things you can try - Step 1- Please delete the Bloomz app on your pho...
Thu, 2 Jul, 2020 at 6:01 PM
Access code is not working
Access code is not working STEP 1 - (Creating a new account or Joining a new class in an existing account) If you see an error message saying "The ...
Wed, 1 Nov, 2023 at 10:38 PM
Not seeing my class
I am logged in and not seeing my class anymore.  STEP 1 - Make sure you are logged in with the correct account. Sometimes users end having two accoun...
Thu, 17 Feb, 2022 at 10:19 AM
I accidentally invited someone as teacher but I meant to invite as parent. How do I change their role?
Teachers and any administrator of a group or class can change a member's role by following these steps: Navigate to your class by clicking on its name...
Thu, 27 Jan, 2022 at 10:06 AM
I invited a wrong email, I need to remove/change it. How do I do it?
You can remove an unwanted email address from your classroom by following the following steps: Navigate to your class by clicking on its name on the le...
Thu, 27 Jan, 2022 at 10:55 AM
My students are not getting email verification
We noticed that when students sign up using their student code and when they use their school email address, they are not always getting the email verificat...
Thu, 2 Jul, 2020 at 6:25 PM
I am not seeing the sign-up I just created
I am not seeing the sign-up I just created I am seeing the sign-up in the "Show for All groups" Sign-ups tab but not in the Class  Sometim...
Thu, 17 Feb, 2022 at 10:27 AM
I am receiving too many notifications, how can I change that?
We want to make sure teachers and parents are in contact, so we have provided different ways for them to stay in contact.  Whether it is from push notificat...
Thu, 2 Nov, 2023 at 2:11 AM
I forgot my password and can't log in to the app
Don't worry.  If you forgot your password, you can always reset it - head to bloomz.net and click "Sign In".  In the sign in screen, click on ...
Thu, 2 Nov, 2023 at 2:15 AM